Refund policy

We want your shopping experience to be completely hassle-free. You have 7 days from the date of delivery to request a return.

Unboxing video required
To be eligible for a return, exchange, or claim (including damaged, defective, or incorrect items), you must provide a clear, continuous unboxing video showing the sealed package being opened for the first time. Returns or claims without a valid unboxing video cannot be processed.

Return conditions
To be eligible for a return, your item must be unused, unworn, and in its original packaging, along with the receipt or proof of purchase.

To start a return, contact us at aurevialuxe01@gmail.com along with your unboxing video and order details. Please note that returns will need to be sent to the following address:

AUREVIA LUXE
Bhagirath Main Road, Near Panchil School, Sant Kabir Road
Rajkot, GJ, 360003, India

Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately (with your unboxing video) if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom or personalized products. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
Once your returned product is received and inspected by us, we will notify you and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method. Please remember it can take some time for your bank or payment provider to process and post the refund. If you have any questions, please contact us at aurevialuxe01@gmail.com.